Apparently, the institution's customer can pause payment of installments for up to 180 days, or in other words, extend their loan at Banco do Brasil as easily as possible.
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However, due to the huge number of customers requesting this alternative, Banco do Brasil is having problems making the service available to everyone.
So, follow us to check all the information about the extension of your loan.
Furthermore, we will mention how to use this option.
Extension of the Banco do Brasil loan
Well, we can say that Banco do Brasil followed a model similar to other major Brazilian banks.
Well, speaking only about extending your loan at Banco do Brasil, this institution basically works in the following way:
Suppose an individual has requested a 60-day extension, that is, he has paused the payment of 2 installments.
Thus, Banco do Brasil takes these two installments and directs them towards the end of the contract.
And it is interesting to highlight that these installments are directed with interest diluted across the remaining installments of the loan.
Therefore, it is possible that when extending your loan at Banco do Brasil you will have to pay additional interest.
How to extend your loan at Banco do Brasil
Well, it is possible to extend your loan at Banco do Brasil by contacting your branch, calling the call center, using the app or Internet Banking.
Therefore, if you prefer to make the request through the call center, just make a call, so here are the contact numbers:
- Relationship Center – 4004 0001 (for capitals and metropolitan regions) and 0800 729 0001 (for other locations);
- Customers abroad – +55 11 2845-7820.
Furthermore, if you want to extend the term through the Banco do Brasil app or website, simply access the “Financial Manager” and “Loans” options.
Then click on “Special COVID-19 Extension” and make the request.
Finally, if you are having difficulty making a request using the central telephone numbers, application or website, it is best to inform Banco do Brasil about the issue by calling the Ombudsman's Office.
Therefore, by calling 0800 729 5678 you can inform the bank about the problem in the application process and those responsible will be able to assist you.
Conclusion
Well, unfortunately the process of requesting and extending your loan at Banco do Brasil can take a little time.
However, if you still haven't been able to do so, contact the Ombudsman and resolve your problem without visiting the physical agency.
Furthermore, as we always mention in our content, customers need to be aware that this extension or pause may be accompanied by additional fees.
Therefore, find out about this extension at official website of Banco do Brasil and analyze if it is really worth it.
