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“I can’t access my digital work card” is one of the main complaints among users of the app.
This occurs especially when there is a technical problem, or even some login difficulty, which makes it impossible to access the digital CTPS.
This always gives rise to the idea that the old model was better, but is that true?
After all, what factors prevent access to the application?
How to solve the problem? What is the relationship between the gov.br account and the CTPS?
All of these questions will be explained in detail throughout the content below.
Therefore, to stay on top of the subject and solve your problem easily, don't miss the following reading!
What is the Gov.br account?
It is very likely that you came across this material after trying to access your digital work card, and not being successful.
With that, you must certainly be wondering why the first topic talks about the gov.br account.
And although at first one thing may seem unrelated to the other, after this explanation you will understand that they are all related.
The Gov.br account is a type of login for Brazilian citizens, which uses the CPF as the main data.
This means that all information about public services and government-related services is saved in this account.
This means that when you log in to Income Tax with the account, for example, that information remains registered in your CPF, and can be accessed by other services with ease.
This creates an integrated information system, made up of a database collected from a wide range of services.
This makes it easier to avoid fraud, as well as facilitating access for citizens.
It is worth mentioning that the gov.br account is also the official way to log in to the Digital Work Card application.
This means that to access your information, you need to access this account using your CPF and password.
So, if you are experiencing the impasse "I can't access my digital work card", the problem is probably with your gov.br account.
We will explain this in detail later, as well as teaching you how to solve it!
How to access the digital work card?
At this point you already understand the relationship between the gov.br account and the digital CTPS.
This way, you already know that it is very likely that some access problem is related to the account login.
However, it is not uncommon to see cases of citizens who are unable to access the application due to lack of knowledge of the login process.
If we consider that this is a new resource, and that it was not used before, having doubts about access is quite understandable.
With that in mind, we will now look at a step-by-step guide to accessing the digital work card.
The first thing you should do is access the Gov.br website using your CPF.
This will serve to check whether you already have an account created, and whether everything is in order with your login.
With that done, the next step will be to download the Digital Work Card app from your app store.
After completing the installation, open the application and click on the blue icon that says "ACCESS WITH GOV.BR".
Use your account access data (CPF and password) and click on "Login".
This should be enough for you to access your digital work card.
Remember that the process will only work if you have the correct login details.
However, if even with the correct step-by-step guide, you still experience the problem "I can't access my digital work card", we will see the possible causes and how to solve them later.
I can't access my digital work card: why does this happen and how to solve it?
If you're still here, chances are your problem isn't just a login issue.
So, you certainly know how to access the account, but for some reason, you are unable to do so.
You include the data, but the login does not progress, and the data in your digital CTPS cannot be accessed.
But why does this happen?
The truth is that there are several reasons that prevent access to the digital work card.
In general, these are technical issues or related to access security.
But don’t worry, below we will see a detailed explanation of each case.
This way, you can calmly evaluate each possibility, as well as see how to solve the problem in each case.
Surely one of the options will fit your situation, and you will be able to get rid of the "I can't access my digital work card" situation.
Check app compatibility
Do you remember that we said that problems accessing your work card are not always related to your login?
So, in general, problems are technical in nature, that is, they occur when something doesn't work as it should.
The first possibility, and the most common, is the existence of incompatibility between the app and the device.
This occurs when the device used for access is not supported by the application version.
This way, the application has a more advanced version than the device supports, therefore, it cannot run the system.
This happens with older devices, as they tend to no longer update the system, which makes them outdated.
To resolve this situation, the way is to try to access it from another device.
Level up your gov.br account
Did you know that the gov.br account has 3 levels of security?
These levels are: bronze, silver and gold, and each of them has some security guarantees.
The bronze level is the simplest of the three, and consequently offers the lowest level of security.
As we already mentioned, the gov.br account is crucial for accessing the CTPS.
Therefore, security issues can make logging in difficult or even impossible.
So if you can't access the app, try upgrading your account level.
This way, the system understands your login as secure and stops blocking access to the Digital Work Card.
Connection security
The last possibility for the problem "I can't access my digital work card" is the most unusual.
But, if you've tried everything and still can't log in, maybe your problem is the one we'll explain now.
It is very common for applications related to public services and documents to have more advanced security measures.
This includes avoiding internet connections that could encourage attacks and intrusions by hackers with malicious intent.
And when we talk about insecure connections, we are referring to open public networks that anyone can access.
Therefore, changing your connection to a private network or even mobile data can solve the problem.
This is because these networks are more difficult to access, which increases security.
So, now that you know what to do when you encounter the situation of "I can't access my digital work card", don't waste any time and log in to access your information and the app's services.
